Input procedure when purchasing a gift

For more information on Christmas cakes,

Please check the Christmas cake page.

​ Christmas cakes will be picked up at 3 stores in Tokyo. (We do not deliver)

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[Patisserie products (other than pudding) year-end and New Year shipping schedule]
Orders made by December 13th (Monday) → Shipped on December 17th (Friday) * There is no shipping on December 21st (Tuesday).
Last of the year: Orders from December 14th (Tuesday) to 20th (Monday) → Shipped on December 28th (Tuesday)
​ New Year holidays: Orders placed after December 21st (Tuesday) → Shipped sequentially from January 7th (Friday) 2022

[Purin New Year's holiday shipping schedule]
Orders made by December 13th (Monday) → Shipment on December 17th (Friday) Last of the year: Orders made from December 14th (Tuesday) to 20th (Monday) → Shipment on December 27th (Monday) New Year : Orders after December 21st (Tuesday) → Shipped sequentially from January 7th (Friday) 2022

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There are three types of delivery products: "Patisserie products (frozen)", "Grocery grocery products (frozen)", and "pudding (refrigerated)".

Since the delivery source of each product type is different, shipping charges will be incurred when purchasing across categories with one order.

Example: If you purchase the Patisserie product "Tiramisu", the Grocery product "Homemade tortilla set", and the refrigerated product "Pudding" in one order,

Shipping fee x 3 will be charged.

* Bakery products are in the "Grocery" category.

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About shipping :

Kanto / Chubu / Shinetsu / Hokuriku / South Tohoku 1200 yen Kansai / North Tohoku 1300 yen China / Shikoku 1400 yen Kyushu / Hokkaido 1600 yen Okinawa 2200 yen

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About shipping :

<Patisserie products>

Shipping will be on Tuesdays and Fridays.

● Orders made by 23:59 on Monday → Shipped on Friday

● Orders made by 23:59 on Thursday → Shipped on Tuesday of the following week

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<Grocery products>

Shipping will be on Tuesdays and Fridays.

● Orders made by 23:59 on Tuesday → Shipped on Friday

● Orders made by 23:59 on Saturday → Shipped on Tuesday of the following week

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<Purin>

Shipping will be on Wednesday and Friday.
● Orders made by 23:59 on Monday → Shipped on Wednesday

● Orders made by 23:59 on Wednesday → Shipped on Friday

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Depending on the situation of the delivery company, it may take several days to arrive after shipping. note that.

If the item you ordered is a gift , we will write the name of the requester in the margin of the table slip.

After the product arrives, the product stored at room temperature can be stored at room temperature away from direct sunlight and high temperature and humidity.

All products are vegan, so we do not use eggs or dairy products, but we manufacture them with the same equipment as products containing wheat.

Please understand that it is not an allergy-friendly product .

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​ Cancellation policy :

* Due to the characteristics of the product, we cannot accept cancellations, replacements, changes in delivery dates, or returns after ordering due to customer's convenience.

Please understand.

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* Due to the characteristics of the product, we cannot accept cancellations, replacements, changes in delivery dates, or returns after ordering.

If you have a complaint about your item after receiving, please contact us.

Thank you for your understanding!

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About receipts :

When the product is shipped, the details such as the delivery note are not included.

For details, please check the email sent when you place your order.

If you need a receipt, please fill in the remarks column.

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About products (lunch boxes) received at the Ginza store​ :
How to order: We accept online.

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Reservation: Reservations can be made until 15:00 on the day before the desired pick-up date (weekdays only).

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Sales quantity: As the number of reservations is limited, we may not be able to accept reservations. Please note.

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About delivery: Delivery is only available at the Ginza store.

Delivery date and time Delivery will be from 11:30 to 18:00 on weekdays, so please inform the store of your desired date and time.
Please note that reserved items that do not arrive in time will be treated as canceled and will not be refunded.

<< About product returns >>
Due to the nature of the product, we cannot accept returns due to customer's convenience. Please note.
We have taken all possible measures to ensure that the product is in good condition, but if you find any inconvenience in the product, please contact the receiving store on the day you receive the product.

Other cautions If we cannot meet your request on the specified date and time, the store may contact you separately.
In addition to the product price, a packing fee (hand-held fee) may be charged in addition to the selling price.

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About whole cake :

Reservation: Reservations can be made up to 21:00, 3 days before the desired date of receipt.

Sales quantity: As the number of reservations is limited, we may not be able to accept reservations. Please note.
 

About delivery: Delivery is only available at Ginza, Shinjuku Sanchome, and Ikebukuro stores.

Delivery date and time As delivery days and times are limited, please be sure to check the following.
Please come to the store by Monday, Wednesday, Friday / 18: 00 ~ 21: 00.
Please note that reserved items that do not arrive in time will be treated as canceled and will not be refunded.

About product returns Due to the nature of the product, we cannot accept returns due to customer's convenience. Please note.
We have taken all possible measures to ensure that the product is in good condition, but if you find any inconvenience in the product, please contact the store where you received the product on the day you received it. Please contact the receiving store.

Other cautions If we cannot meet your request on the specified date and time, the store where you ordered may contact you separately.
In addition to the product price, a packing fee (hand-held fee) may be charged in addition to the selling price.
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Click here for inquiries about products and orders:

Call (weekdays 11: 30 ~ 17: 00) 050-3134-4241

Email  media@ain-soph.jp

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