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​よくあるご質問をまとめました。

カテゴリーを選択して質問をご確認ください。

ご不明点などございましたら、右下のチャットボタンよりお気軽にご質問くださいませ。

  • How do I reserve a store?
    Reservations for stores can be made online or by phone. The online reservation site and phone number of each store are as follows. Ginza store TEL: 050-3134-4241 Shinjuku store 🗓https://www.tablecheck.com/shops/ain-soph-journey/reserve< /a> TEL: 050-3503-8688 Ikebukuro store 🗓https://www.tablecheck.com/shops/ain-soph-soar/reserve< /a> TEL: 03-5944-9699 Kyoto store 🗓https://www.tablecheck.com/shops/ain-soph-journey- kyoto/reserve TEL: 075-251-1876
  • I do not eat garlic, onions, leeks, chives, or rakkyo. Are there any menu items that do not contain them?
    Below is the Oriental vegan meals available at each restaurant. NO five pungent foods, like onions, green onions, garlic, and leeks and so on. ・Shinjuku store [Dinner Time] -Gluten Free Pasta  -Vegetable Paella (Spanish rice dish) -Soy Cutlet ・Ginza store  [Dinner Time] -Kisshoten Course -Pancakes Course ※Reservations required ・Ikebukuro store -Soy Cutlet Burger -Soy Cutlet Plate -Salad -French Fries -Soy Cutlet ・Kyoto store -Soy Cutlet Burger -Salad & Deli Plate -French Fries -Soy Cutlet
  • Are there any alcohol-free items on the menu?
    Some alcohol is used as a seasoning. If you wish not to use brewed vinegar or alcohol in seasonings, please contact the store in advance you will be making a reservation.
  • Can I have takeout?
    We are temporarily closed from accepting deliveries and take-outs from "menu" app at this time. Please note that we are temporarily closed for delivery and takeout.
  • Can you deliver?
    We are temporarily closed from accepting deliveries and take-outs from "menu" app at this time. Please note that we are temporarily closed for delivery and takeout.
  • I want to order a whole cake
    We are sorry, but we are not accepting reservations for whole cakes at this time. Thank you for your understanding.
  • I want to know about the AIN SOPH. app.
    The " Ain Soph Official App" is a rechargeable smartphone application that can be used at all of our directly-managed stores. Bonus money and points will be credited according to the amount of charge (deposit) and cash spent. The app also offers coupons for a limited time only. Points are awarded for cash purchases. One point will be awarded for every 100 yen spent. (Points are only awarded for cash purchases.)  Example: 5 points are awarded for a purchase of 500 yen. Accumulated points can be used in increments of 100 points, with 1 point = 1 yen.  Example: If you have accumulated 570 points, 500 points are available for use. If you use the points, your purchase will be discounted by 500 yen. How to use: Present the app at the cashier before paying with cash. Bonus money will be added when you recharge your account. Bonus money will be added depending on the amount of money charged to the app. Charge amount is 1000 yen or more in increments of 1000 yen.  50 yen will be added for each additional 3,000 yen or more.  100 yen for 5,000 yen or more  300 yen will be added for every 10,000 yen over 10000 yen. Example: If you charge 5000 yen, a total of 5100 yen will be credited to the application. How to use: Tell the cashier you wish to recharge your account. Please note that the following stores are not included in the list of "franchise stores". Points cannot be used at franchise stores (Ain Soph ripple). Points granted on the same day cannot be used. Points cannot be used in conjunction with discount coupons. Points are valid for 2 years from the date of last use. Deposits must be in increments of 1000 yen or more. Points can be used up to 10,000 points per bill. No annual fee Free App Please enjoy AIN SOPH. at a discount with "AIN SOPH Official App".
  • When is the shipping date?
    Use the Frequently Asked Questions section to get quick answers to frequently asked questions such as "Where can I deliver to?", "What are your hours of operation?", and "How do I book a service?" It also helps users navigate the site and improve the SEO of the site.
  • I would like to know about the shipping fee
    Check here
  • I don't know how to use the points.
    Please refer to the following page for the point system of the online store. Please check the following page.
  • I don't know how to use the coupon.
    Please refer to the following page for instructions on how to use the coupon. Please check the following page.
  • How do I register as a member?
    Please refer to the following page for information on registering as a new member of the AIN SOPH. online store. Please check it out.
  • What is a carrier bag?
    One carry-on bag (free) can be attached to each product. When selecting a product, please choose whether or not to include a paper bag. Image↓
  • Have you resumed selling groceries (vegan food) yet?
    I'm very sorry, but the resale date for groceries is undecided. As soon as we have a prospect of resuming sales, we will inform you on SNS etc. Due to the relocation of our factory, sales were temporarily suspended, but we have resumed selling some of our patisserie (vegan sweets) on our online store. We apologize for any inconvenience caused by the undecided resale date for groceries (vegan dishes). Thank you for your understanding.
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